Same great service. Now more locations.

Yes — and you don't have to do anything to make it happen.

Your service history is visible to every Apple technician at every location. Walk into Catonsville, and the advisor there sees the same notes your Columbia advisor has been writing for years. Nothing to transfer, nothing to look up, nothing to re-explain.

Your Customer for Life benefits — free oil changes, tire rotations, multi-point inspections, alignment checks, and car washes — work the same way at every Apple location. The account is yours, not the dealership's.

Nothing in your relationship with Apple changes. The only thing that changes is how far you drive.

The quality is the same because the standard is the same. Every Apple service bay — Columbia, Ellicott City, Catonsville — uses OEM-trained, factory-certified technicians, genuine OEM parts, and the same diagnostic tools across all major makes and models. Same playbook, same people, same standards.

Mobile service is the same work in a different setting. A certified Apple technician comes to your home or office, runs the same diagnostics, and performs routine services — oil, tires, inspections, and minor repairs — right in your driveway. If the job requires a full service bay (brakes, alignment, or anything needing a lift), we'll let you know upfront and schedule it at the most convenient location.

You're not getting a lesser service at a newer location. You're getting the same service — just closer and more convenient.

Yes. Every Apple Service location employs factory-certified and ASE-certified technicians who complete ongoing manufacturer training. Whether you visit our Columbia flagship, our Ellicott City location, or our Catonsville location, you're getting the same caliber of expertise. Our master technicians have decades of combined experience and use OEM diagnostic tools, not aftermarket equivalents.

While we specialize in Ford and Lincoln, our service centers handle most makes and models for general maintenance like oil changes, tire rotations, brakes, alignments, and state inspections. For complex repairs on other brands, we'll always be upfront about whether we're the right shop for the job.

We use Genuine Ford, Motorcraft, and Lincoln OEM parts as our standard. These parts are engineered specifically for your vehicle and come backed by manufacturer warranties. If you prefer aftermarket parts for any reason, we'll discuss options with you upfront — no surprises.

Apple Service has expanded beyond our flagship at 8800 Stanford Boulevard in Columbia. You can now bring your vehicle to our Ellicott City location or our Catonsville location for the same trusted service, the same certified technicians, and the same Customer For Life benefits. Whichever location is closest, your records and rewards travel with you.

Yes. Our Columbia, Ellicott City, and Catonsville locations are all equipped to handle routine maintenance, diagnostics, brakes, alignments, tires, state inspections, and most warranty work. For specialized commercial truck service, our Columbia location remains the regional hub.

Our customers asked for it. With the Apple Service network growing into Ellicott City and Catonsville, more drivers across Howard County and Baltimore County can access factory-certified service without the drive to Columbia. It's the same family-owned, 32-plus-year commitment to quality — just closer to home.

Pick whichever is most convenient. Your service history, Customer For Life benefits, and rewards points are tied to your account, not a single location. Schedule online, through the mobile app, or by calling (410) 290-1100, and we'll route you to the location that works best for your timing.

Our mobile service vans bring certified technicians directly to your home or workplace within our service area — now expanded to cover more of Howard County and Baltimore County thanks to our Ellicott City and Catonsville locations. We handle most routine maintenance on-site: oil changes, tire rotations, battery replacements, brake inspections, multi-point inspections, and minor repairs.

Major repairs requiring lifts, alignment racks, transmission work, complex diagnostics, recall work needing specialized equipment, and warranty repairs that require dealership documentation typically need to come into the shop. When you book, we'll let you know if your service is mobile-eligible.

You don't need to stay with the vehicle the entire time, but we do need access to your keys and the vehicle. Many customers leave keys with a neighbor, hand them off in the morning before work, or stay home and get other things done while we work in the driveway.

Mobile service is priced the same as in-shop service for the same job. There's no upcharge for the convenience — it's part of how we deliver value to Customer For Life members and the broader community.

Customer For Life is Apple Ford Lincoln's signature loyalty program. Every qualified vehicle purchase enrolls you automatically — there's no separate signup or fee. The program includes our Lifetime Engine Guarantee (unlimited miles, unlimited time, parts and labor included, no deductible), lifetime car washes, lifetime multi-point inspections, lifetime alignment checks, and access to our points-based rewards system. Three membership tiers — Standard, Plus, and Lifetime — let you choose your level of coverage. Exclusions may apply — see dealer for details.

Standard tier includes oil changes and tire rotations for 6 years or 60,000 miles. Plus tier extends that to 10 years or 150,000 miles. Lifetime tier covers oil changes and tire rotations for as long as you own the vehicle. All tiers include lifetime car washes, lifetime multi-point inspections, and lifetime alignment checks. Exclusions may apply — see dealer for details.

You earn 10 points per dollar spent in service, plus bonus points for milestones like your first service visit (500 points), birthdays (500 points), and collision repair (500 points). Military, law enforcement, first responders, and educators receive 5,000 bonus points. Redeem 2,000 points for $10 off service, all the way up to 50,000 points for $250 off per visit. Apply points toward your next vehicle purchase and the discount doubles, up to $500.

Correct. The Lifetime Engine Guarantee covers parts and labor with no deductible, no mileage cap, and no time limit, for as long as you own the vehicle and follow the maintenance schedule. Exclusions may apply — see dealer for details.

Yes. Your benefits, service records, and rewards points are tied to your account and are honored at every Apple Service location — Columbia, Ellicott City, and Catonsville. Visit whichever is most convenient; your history follows you.

Benefits are tied to the vehicle and original purchaser. When you trade in for a new vehicle from Apple Ford Lincoln, you re-enroll with your new vehicle and earn a Future Trade-In Bonus if you're at the Lifetime tier. Your accumulated rewards points carry forward to your account.

Yes. Active duty military, veterans, law enforcement, firefighters, EMTs, paramedics, and educators earn 5,000 bonus points on top of standard earning. Bring valid ID or credentials at time of service.

Three easy ways: download the Apple Ford mobile app (iOS and Android), book online at AppleFord.com, or call us directly at (410) 290-1100. The app is the fastest option and lets you choose your preferred location, view service history, redeem benefits, and receive push notifications about exclusive deals.

We accept walk-ins for quick services like oil changes, tire rotations, and state inspections at all three locations, though scheduled appointments are guaranteed time slots. Same-day appointments are often available — call us to check availability at the location closest to you.

Apple Service is open Monday through Saturday at all locations, with extended weekday hours to accommodate before-work and after-work appointments. Hours vary slightly by location. Check AppleFord.com or the mobile app for current hours at Columbia, Ellicott City, and Catonsville.

Yes. Customer For Life members receive complimentary shuttle service within 10 miles of the dealership. Loaner vehicles are available for warranty repairs and longer service jobs based on availability. Mention your needs when scheduling so we can plan ahead.

Routine services like oil changes and tire rotations typically take 45 to 60 minutes. Multi-point inspections, alignments, and brake work usually run 1 to 2 hours. Complex diagnostics and major repairs vary — your service advisor will give you a realistic estimate when you check in and update you if anything changes.

Our pricing is competitive with quality independent shops, and often more affordable than people expect for a dealership. The difference is what's included: factory-trained technicians, OEM parts, manufacturer-backed warranties on work, and access to the Customer For Life Rewards Program. When you factor in lifetime car washes, free multi-point inspections, and points earned on every visit, the value adds up quickly.

Yes. We provide free estimates on most services and repairs, including auto body work. Customer For Life members get free pre-vacation inspections and free auto body estimates as part of their benefits.

We work with most major extended warranty providers and service contract companies. Bring your contract documentation and we'll handle the claims process directly with the provider whenever possible.

Yes. The Apple Ford app lets you pay for service visits, redeem rewards points, schedule appointments, store documents, and access your complete service history — all from your phone, at any of our locations.

Absolutely. Apple Ford Commercial Truck Sales is the largest commercial Ford dealer in the region, and our Columbia service department is equipped to handle Ford F-Series Super Duty trucks, including F-350, F-550, and F-650 models, along with upfitted work trucks. We service vehicles for trades, fleets, municipalities, and owner-operators.

Yes. We work on chassis cabs, service bodies, dump bodies, utility bodies, refrigerated units, and a wide range of trade-specific upfits. Our commercial service team understands that downtime costs you money, so we prioritize fleet customers with expedited scheduling.

Yes. Fleet customers can set up commercial service accounts with consolidated billing, priority scheduling, and dedicated service advisors. Contact our commercial team at Apple Ford to set up an account.

Provide your VIN to any service advisor at any of our locations and we'll check Ford and Lincoln recall databases instantly. Recall work is performed at no cost to you, regardless of where you bought the vehicle.

Yes. As authorized Ford and Lincoln dealers, we can perform warranty repairs on any Ford or Lincoln vehicle — regardless of where it was originally purchased. Bring your warranty documentation and VIN to the location nearest you.

Yes. Apple Service is certified for Maryland state safety inspections at our Columbia, Ellicott City, and Catonsville locations. We can typically complete inspections same-day, and any required repairs can be handled on-site.

Yes. Our certified collision center handles everything from minor dent repair to major collision restoration. We work with all major insurance carriers and can manage the claims process on your behalf. Customer For Life members earn 500 rewards points on collision repair work.

No. Collision repair work doesn't affect your Lifetime Engine Guarantee or other Customer For Life benefits, as long as repairs are performed at our certified collision center using OEM parts and manufacturer-approved procedures.

Apple Auto is a family-owned dealership group operated by the Doetsch family for over 32 years, with deep roots in the Howard County and greater Baltimore-Washington community.

Our customers asked for service options closer to where they live and work. Expanding to Ellicott City and Catonsville lets us deliver the same factory-certified expertise, the same Customer For Life benefits, and the same family-owned commitment to quality — without asking everyone to drive to Columbia. It's the next chapter of a 32-plus-year story.

Call our main line at (410) 290-1100 and the operator will connect you with the right location or department — sales, service, parts, commercial trucks, finance, or the body shop. You can also reach individual departments and locations directly through contact links on AppleFord.com.